Refund Policy

Last updated: 21 August 2026

Because these products are digital and access is provided immediately after successful payment, purchases are generally final once the files have been accessed or downloaded, except where a refund or another remedy is required by applicable law.

When to contact us

Email hello@energyandpulse.com within 14 days of purchase if you were charged more than once, completed payment but cannot access the files, received materially corrupted files, or received a product materially different from its checkout description.

What to include

Include the order number, purchase email address and a description of the problem. Never send passwords or full payment-card details by email.

Available remedies

We may first restore access, replace a defective file or otherwise correct the issue. Approved refunds are returned through the original payment method. This policy does not limit non-waivable consumer rights.